1. General terms
This document contains the terms and conditions of use of the website www.dentelo.ro (hereinafter referred to as "Terms and Conditions") together with all other documents mentioned herein.
The terms and conditions governing the use of the website www.dentelo.ro and the use of the services offered through it are thus established.
For the purposes of the Terms and Conditions:
· “website” means the website www.dentelo.ro;
· “the administrator” represents SC Dentelo Clinic SRL, headquartered in Cluj-Napoca, Str. Nicolae Steinhardt No. 12, Ground floor, Cluj County, registered with the Cluj Trade Register under no. J12/4683/2019 and CUI 42006882, tel. no. 0773321560, e-mail: contact@dentelo.ro;
· “service” means any service offered on the website and any module or component thereof;
· “user” represents any person who accesses the website or who wishes to actually use the service;
· The website's privacy and cookie policies must be read before using the website;
Accessing the website and/or using the service, as well as any of its components, constitutes full and unconditional acceptance of the Terms and Conditions. Failure to accept these provisions entails the obligation of the user to immediately cease accessing the website.
2. Website owner content rights
The content present on the website (graphic elements, all text content and any other material) belongs exclusively to the administrator.
Users understand and accept that all information, data, and materials present on the website are for informational, indicative, and advisory purposes only (they are not intended to represent any kind of dental advice, to urge or advise the user to perform dental procedures, or to assume any commitment) and that the administrator cannot be held liable in any case and in any way for the veracity and validity of the website content, or for any legal effect arising from its use or the services offered through it.
The Administrator makes all reasonable efforts to ensure the accuracy of the information and will attempt to correct errors and omissions as quickly as possible.
Users undertake to respect the intellectual property rights that the administrator holds over the website. Users understand and accept that in the event of any violation of any of the above provisions to any extent, they may be held liable to the website administrator.
The rights and obligations of the users and the administrator, provided for by the terms and conditions, as well as all legal effects produced by the terms and conditions, will be interpreted and governed in accordance with the Romanian law in force. Any conflict between the administrator and a third party is subject in the first instance to an amicable settlement. If a common ground is not reached amicably, the jurisdiction lies with the court within the jurisdiction of the municipality of Cluj-Napoca.
3. Financial services
The payment systems present on the website in the Price list section are offered through partners exclusively for the payment of the value of the dental services provided within Dentelo Clinic SRL. The partners have exclusive control over the financial offer and the terms and conditions under which they offer these services. The user understands that Dentelo Clinic SRL is not liable in any way for any damage or loss related to the financial services contracted through the partners, all obligations resulting from the financing contract are strictly between the user and the partner providing the financing service.
4. Scheduling service
By using the appointment form on the website, the user has the opportunity to request an appointment for any of the dental services offered in the clinic. The appointment will be confirmed depending on the type of intervention desired, the availability of the doctors and the user's wishes and needs.
In exceptional circumstances, the appointment may be postponed when medical staff provide care in medically priority cases or in cases requiring additional medical attention/supervision. For objective reasons, the administrator may find himself in a situation of canceling/adjusting an appointment, in which case the user will be contacted by a representative of the administrator to offer an alternative appointment.
The administrator does not apply financial penalties in case of repeated no-shows or multiple cancellations of confirmed appointments. We kindly ask that the user notify us at least 24 hours in advance if they cannot make it to the appointment, either by replying to the confirmation SMS sent by the administrator the day before or by other means of communication.
The administrator reserves the right to choose his clientele, and thus the user understands and accepts that the administrator has the possibility to refuse his scheduling request without providing a justification and without being held liable.
5. Terms and Conditions revision
The website administrator has the right to make changes to the provisions of the Terms and Conditions without any prior notice to users. Any change will be considered as accepted by users by accessing the website, at any time after the changes are made, and failure to accept them will entail the obligation of the user to immediately cease accessing the website.
Latest update: February 2026